Premium Acoustics for a Busy Call Center

Case Study

Carfinance247

Installer

John Atkinson Interiors

Photography

Gavin Stewart

Founded in 2006 by brothers Reg and Louis Rix, Carfinance247 is one of Manchester’s fastest growing business and is recognized as UK's No.1 car finance broker. At the heart of the successful business is the open plan call center. As the business expanded it soon became apparent that the fast-paced, busy sales environment produced excessive levels of noise, making it difficult for advisers to communicate with customers over the phone. Due to the potentially negative impact on staff and the business, Carfinance247 approached Autex Acoustics for expert advice on workplace acoustics and acoustic solution. 

“The environment is now much calmer and advisers report that they are able to converse with customers, making them more productive”

Reg Rix , Carfinance247

Autex Account Manager Dan Black worked closely with Carfinance247 to deliver a unique and personalized acoustic solution for the noisy open plan office. Seven Eclipse style Quietspace® Lattice acoustic baffles in cool Falling Water color were suspended throughout the office, while 925.618ft2 of 1.97” thick Quietspace® Panel were direct fixed to the ceiling for increased acoustic performance. These products were selected because of their superior functionality, performance and aesthetics – in particular the unique style of the Quietspace® Lattice which created eye capturing features.

Quietspace® Lattice was strategically placed above working spaces in order to acoustically shield specific areas by reducing reverberated noise and controlling the echo of background chatter, in turn increasing speech intelligibility. Quietspace® Lattice is an appealing and functional acoustic absorption system ideal not just for the office, but also educational, retail, hospitality and commercial interiors. Highly durable and providing long term stability and performance, the Quietspace® Lattice range are unique artistic features designed with sustainable acoustic control in mind.

Quietspace® Panel in a neutral white color was also installed to complement the acoustic properties of Quietspace® Lattice. Further enhancing the acoustic balance throughout the office, Quietspace® Panel was direct-fixed to the ceiling for discreet yet highly effective acoustic absorption. 1.97” Quietspace® Panel was a suitable choice as it performs across a large range of frequencies including high, mid and lows, creating an ideal environment for conversations and localized activities. Quietspace® Panel is a non-intrusive yet premium sound absorbing solution for both walls and ceilings alike and can even be suspended allowing for complete creative flexibility.

Prior to installation of Autex acoustic products, advisers often complained about the excessive noise levels making it of difficult to speak with customers, causing strain on their voices and hearing. This resulted in hampered staff performance and reduced the service level they were able to provide to their customers. 

Post installation of Quietspace® Lattice and Quietspace® Panel, staff found the office environment significantly calmer and advisers are now able to comfortably and productively converse with customers. Carfinance247 founder and Managing Director Reg Rix has nothing but positive feedback, agreeing that all sales/call center environments would benefit from the acoustic properties Autex products provide, and that they found working with Autex “to be seamless and would recommend Autex to other”.